Understanding Recent Changes to our Service Non-Payment (SNP) Policy Options

[arcticbliss]

Hello,

We would like to take this time to provide the community with important information related to our new SNP Restriction policy.

As some customers have experienced in the past few days, as of January 1, 2008 our new Service Non-Payment Restriction Initiative has come into effect.
At Infinitie we are constantly striving to ensure that our members abide by our payment policies, while still preserving Trust and co-operation in the marketplace.
Our recent numbers show that the bottoms 5% of customers repeatedly become delinquent or fail to pay for their services that have or are being provided to them.
In an effort to cut down on the administrative burden of the collections process, we have designed a program that places restrictions on habitual violators of our SNP Policies.

Although this does not affect the general population of our users, we feel the need to educate our members about this policy.

What types of restrictions are there?

- SNPA Restriction (Payment Arrangements)
- SNPU Restriction (Service Non-Payment)

What causes a restriction?

A Restriction may be placed on a user account if any of the following occur:

- New accounts have a record of 1 or more late payments in the first 90 days of activation.
- Existing accounts have a record of 2 or more late payments in a rolling 180 day period.
- Options accounts have a record of 3 or more late payments in a rolling 180 day period.
- Your account is past due more than 7 days, but less than 14.
- You made payment arrangements with Customer Support but failed to honor them.

What happens next?

Depending on the severity of the SNP violation, restriction limits will be placed on the account, ranging from an informational notice with a specified review date, to more significant actions being taken such as account limitations. In any case, during an account restriction customers will be unable to subscribe to additional services until the restriction has been lifted off the account.

Members will have the opportunity with their restriction to review their habits and make corrections in order to provide significant improvement. If significant improvement occurs, the restriction will be automatically removed during the specified restriction review date.

If significant improvement does not occur during the initial review, additional action is taken to incent improvement, which ranges from an escalated account restriction with secondary review, or a temporary or indefinite account suspension.